I don't understand how a customer manages to bypass the delivery fees.

[Max_glassparts]

Hello everyone,

The current configuration I have for pickups and deliveries is:

Pickup = free
20km and less = free (with a minimum purchase of $100 and depending on the weight)
20 to 40km = $75.00 (with a minimum purchase of $100 and depending on the weight)
40 to 90km = $120.00 (with a minimum purchase of $100 and depending on the weight)

Twice now, this one customer has placed orders over $100 and beyond the required weight, and both times his deliveries were free. I don't understand.

Does anyone know how to fix this problem?

Thank you!

[Blair]

Hi @Max_glassparts,

Thanks for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved. To gather a bit more information, was this customer in the 20KM or less radius? 

As we wouldn't have access to any account details here through the Community, I'd encourage you to connect with us directly. This will allow our support team to get you authenticated and take a closer look at the order(s) mentioned. They will be able to ensure that local pick-up is working as expected and those pick-up zones are correctly set up! 

Please let me know if you have any other questions.