I dont get paid

Zyzoo
Visitor
2 0 0

Hello, i did a test purchace last wednesday and money still hasn't reached my bank account. when i open "payments" in settings and click on "view payouts" it says "pending". what does that mean? can you somehow help me understand how it works? my store is zyzoo.co.uk

Replies 3 (3)

Dirk
Shopify Staff
2337 253 518

Hey, @Zyzoo 

 

Thanks for reaching out. Are you using Shopify Payments on your store? To clarify, it's not uncommon for payments to show as pending for a short period of time. This can happen due to various factors. Transactions that are marked as pending are for sales that you've made, but that haven't been sent to your bank account just yet.

 

If you navigate to Settings > Payments and then in the Shopify Payments section, click the View payouts button, you can see more detailed information about your payouts.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Zyzoo
Visitor
2 0 0

Its been 2 weeks, i didnt get my money. maybe you can do something?

 

Victor
Shopify Staff
2535 232 539

Hi @Zyzoo,

 

It is not possible for us to check on the status of your payouts via the Community as we cannot authenticate you on your account here. Please reach out to our support team directly if you have questions about your payouts and our team can clarify the situation.

Victor | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog