I forgot about the free trial and just got billed. I haven't event used my store at all

uva_enterprice
Visitor
1 0 0

I have signed up for the free trail and have forgot about it. Just today 5 minutes ago I received a message that I got billed for the account and I am currently not in a state to afford it. I haven't even used the store at all. I kindly request a refund cause I haven't used the service at all. 

Please kindly consider my situation and help me get a refund. @Lulu 

Reply 1 (1)

Ollie
Shopify Staff
2404 454 405

Hey @uva_enterprice.
 
Thanks for reaching out. 
 
Since we cannot authenticate you over the Community forums due to the sensitive information that is required to be shared, I am unable to view the specifics. In this case, it would be best to reach out to our live support to have a further look into the charges you have received.
 
With that being siaid, you can get in touch with our live suport by logging into your online store using the Contact Us page. This will allow us to securely verify you as the store owner. 
 
Once you successfully login - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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