How can I change my Iban number if I've forgotten the old one?

[Shyar21]

Hey 🙂

I want to change my Iban number but it wants me to write the old one too but I forgot it and I contacted my bank they did not help. So what can I do to change my Iban without the old Iban?

[Mac]

Hi, @Shyar21!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

From my understanding, your bank should be able to provide you with your IBAN number as this is likely essential if you're looking to send or receive money. You can also access your bank's online system and locate a document that provides this information. If you are still having issues, you can use the IBAN Calculator and input the relevant information to have this generated. 

If you are stilling having issues, feel free to share more information by replying to this thread, or we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.