I fulfilled order but says awaiting item

Onehundredbelow
Visitor
1 0 0

I fulfilled the order...but usps says awaiting item.... I am dropshipping so nothing should come to my home right? Am I supposed to send it to my home and then send it to usps to get it ti the customer? 

Jessica Thomas, Owner
Onehundredbelow2022@gmail.com
Reply 1 (1)

Rein
Shopify Staff (Retired)
324 33 48

Hi @Onehundredbelow 

 

With dropshipping the course of events should be that the customer places an order on your store, then the order should be fulfilled by yourself by going through the process of heading to the app or website to place the order to the address the customer provided. It is generally not a fully automatic process. 

 

Can I ask how you have set up shipping on your store, as well as what specific shipping methods you have set up? 

To learn more visit the Shopify Help Center or the Community Blog.