I have not not gotten paid even after fulfilling the order.

I have not not gotten paid even after fulfilling the order.

MBS_Express
New Member
4 0 0

I got my first sale a few weeks ago and I have fulfilled it, but I have still not gotten paid even after I paid for the order on dsers/AliExpress. It's says the payment is "pending" and it doesn't not have a payout date. Please inform me how to fix this issue as I have only lost money instead of getting any, since, I started this dropshiping business on shopify.

Replies 6 (6)

Emily
Shopify Staff
1408 103 194

Hi, @MBS_Express.

 

Thank you for reaching out! 

 

Are you using Shopify Payments as your payment gateway? If so, can you send a screenshot of the page showing that the payment is pending? Once I have this information, I can dig deeper into this for you.

 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

Emily | Social Care @ Shopify 
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MBS_Express
New Member
4 0 0

I am drop shipping phone accessories from AliExpress via Dsers. And also do you want me to send the screen shots here in replys?

Emily
Shopify Staff
1408 103 194

Hi, @MBS_Express.

 

Thank you for your reply and for that information. 

 

Are you using Shopify Payments? Yes, please send a screenshot here but don't include any personal information. 

 

Talk soon, 

Emily | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MBS_Express
New Member
4 0 0

Yes, I am using Shopify Payments and here are the screenshots. 

Also i tried to upload the images as PNG  but it said it had to be CSV or MP4 but I did not know how to convert it to CVS, so I just converted it to MP4.

 

MBS_Express
New Member
4 0 0

@Emily  Could you please tell me If I  have done something wrong or what I need to do next to fix this issue.

Thanks. 

Emily
Shopify Staff
1408 103 194

Hi, @MBS_Express.

 

Thank you for your reply and for sharing those screenshots. 

 

Your payouts should not be pending for that long. I recommend contacting our Support Team, as they can access your account-specific information and see what's happening with your payouts. 

 

Please let me know if you have further questions!

 

 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog