I haven't received a payment from shopify payment for half a month

[yoyo1]

Ever since I changed my Shopify Payment account on July 31st, I haven't received any payments through Shopify Payment as usual. It's been half a month, and every day it shows that the payment is being processed, but I have yet to receive it. I've only received three payments related to Shop Pay Installments. I've been contacting the customer service team every day, but they always tell me to wait and that they don't have the authority to handle Shopify Payment issues. What should I do? Can someone tell me that this endless waiting is absurd and unreasonable?

[Greta]

Hi, @yoyo1!

Thank you for your post. It sounds like your ticket was escalated to our Shopify Payments team. This means you'll receive a response via email once they've investigated the issue. I understand that it is frustrating to wait for a resolution, but rest assured your ticket is in the right place and you'll hear back as soon as possible.

Please let me know if you have any other questions!

[yoyo1]

It's been half a month and I've gotten no response! You will only ask me to wait, indefinitely. Nothing has been done to solve my problem! It's ridiculous!