I just was testing my store, making order - shopify says can't ship to seattle wa?

juliea1
Visitor
1 0 0

Help!  shopify all of the sudden can't ship to Seattle WA?

 

shopify cant deliver to seattle wa.jpg

Replies 3 (3)

Taknify
Shopify Partner
160 13 23

Have you created a shipping profile by going to settings -> Shipping and Delivery. You have to select the country and the regions you ship your products to. 
Let me know if you require assistance setting that up. 
I can help further if you can provide a url or better a store access.

Need to tweak your store a bit? Come and visit us at Taknify or send me message.

Kimi
Shopify Staff
1511 169 261

Hi, @juliea1.

 

I've previously gone through some troubleshooting steps to a similar shipping error, feel free to follow the steps I listed here to see if that'll help resolve your issue.

 

Other than the suggestions in the post I linked, you can also check for the following on your end:

 

  1. Double check your products on cart and ensure that they've been marked as a physical product within the product page on your store's Shopify admin, so that they're eligible for shipping. Check out this guide for more information on this.

  2. If you're using Shopify Shipping and are only offering some services provided by a shipping carrier, it's possible that none of the services selected are able to fulfil the required order. For example, a service may have a weight or size limit and the order may be exceeding what this service can provide, or the order may be shipping to a location for which the selected shipping carrier service doesn't deliver to. Because Shopify pulls the live shipping rates directly from the shipping carrier, you can check their respective website or contact their support team to see if your package is deliverable via the different services that they offer.

 

If you still can't pinpoint where the issue is stemming from, our live support team can help take a closer look at your account from our end to further troubleshoot. Please navigate to our Help Center here, ask the chat assistant to "contact support" and follow the prompts presented in order to be connected with a live support team member.

Kimi | Social Care @ Shopify 
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Jaypal_P
Tourist
23 0 3

Hi @juliea1,

 

I recommended you to check the default package size in  the Shipping and Delivery section on the admin side and it should fulfill the minimum size for example 11 * 8 * 1.5 cm this may be very based on your shipping carrier.