I linked an empty card on my Shopify

[Jeid34]

Hi

I unfortunately linked a card to my Shopify account, but it’s now empty because it was compromised. When I tried to deactivate my Shopify store, it said I need to pay the bill first. Now, I'm stuck with an unusable card and can't deactivate my store.

[SealSubs-Roan]

Hi @Jeid34 !

Since this is an account issue, it would be best to reach out to Shopify support team so, they can further check your account help you with your store deactivation. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

[Dirk]

Hey, @Jeid34 

That does look strange. It looks like we'll need to access your account in order to resolve this issue. While we're not able to provide account-specific support via the Shopify Community at this time, we'd be happy to continue assisting you through our available support channels. Please visit our help center to create a support request. Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!