I’m unable to receive payouts because I cannot verify my old incorrect bank account information

Solved
106andbark
New Member
5 0 0

I am unable to receive payout because the information is incorrect and to update I need to enter the incorrect information. How is this even possible?

Accepted Solution (1)

Accepted Solutions
Miles
Shopify Staff
Shopify Staff
480 68 136

This is an accepted solution.

Hi, @106andbark!

I'm Miles from the Social Care team at Shopify. When your banking details are incorrect, you'll need to contact our live support team in order to get them changed. This is to ensure the security of the account.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)
Miles
Shopify Staff
Shopify Staff
480 68 136

This is an accepted solution.

Hi, @106andbark!

I'm Miles from the Social Care team at Shopify. When your banking details are incorrect, you'll need to contact our live support team in order to get them changed. This is to ensure the security of the account.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog