I need someone from Shopify to call me I’m locked out of my account and email was hacked.

[Suga13]

Can someone from Shopify pls contact me. Locked out of my store. Need to cancel bc I have a new store and email is compromised so I can’t get into email to reset password to get into store to cancel. 

[Anindita]

Hi @Suga13 

You can contact Shopify live chat support to resolve this: https://help.shopify.com/en/questions#/contact/chat 

[Suga13]

THEY KEEP DROPPING THE CHAT. ITS RIDICULOUS. BUT THANKS FOR TRYNG TO HELP.. IM STILL LOCKED OUT. 🙁

[Daniel]

Hi there, @Suga13! 

Welcome to the Community! Definitely a great place to gather some input regarding anything about the platform!

Given that it is about an account log in issue that we are reaching out for, we always recommend you reach out to our live support team for further assistance. They are the ones to communicate with since we are not able to open up back end information over the Community. 

I understand that you are having issues with their queues as well. However, you should have received an email transcript when your interaction ends. Please reply directly to this email to continue your conversation with our internal teams to completely resolve this log in issue that we are having. 

[Suga13]

Hi Daniel, thank you. I did 3 days ago and it’s been escalated but so far I haven’t gotten a response. I’m sure I won’t. Thanks for trying. It’ll just keep charging me I’m sure for an account:store I no longer use and u just simply wanted to cancel. Have a great weekend. 

[Daniel]

I definitely understand the need to resolve this given the charges are unwanted. 

I am also confident the escalated team who is looking into this knows that as well and as soon as they look into this and can provide a resolution, they will be reaching out shortly. We always appreciate your patience and understanding regarding our internal processes. 

If you haven't already, you can also inquire with them how to move forward with the charges you incurred while this issue is being looked at. Since they are the ones privy to this matter, they will be able to provide you next steps with the best information moving forward once they are able to grant you access to your store again.