i need to close my store

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i want to close my store and unsubscribe from shopify please i can't pay the bills

Reply 1 (1)
Shopify Staff
Shopify Staff
1500 214 183

Hi @mahatazi2299,


Thank you for reaching out to the Community.  I'm happy to provide some assistance with deactivating your shop, to ensure this gets resolved.


To successfully close down your shop, you can refer to our Pausing or Deactivating Your Store documentation for detailed steps on how to complete this. It outlines however, that you can: 


  • Head to Settings > Plan, your Shopify admin.

  • Click Deactivate store.

  • If applicable, review the options to switch to the Pause and build plan, or start a new store.

  • If you still want to deactivate, then click Deactivate store.

  • Select a reason for the deactivation, and then click Continue.

  • Enter your password, and then click Deactivate now.


Once deactivated, your store's information will be guaranteed for 2 years. If at any point within those 2 years you'd like to re-open your shop, you will have the opportunity to do so. 


Please  let me know if you have any other questions or concerns. 

Blair | Shopify 
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