I shipped an order but there is nothing showing up on "payouts"

mayabu
New Member
1 0 0

Hello,

I just shipped an international order but the payment is not showing up under the " Payout" section of Finances." I was wondering if anyone could help me out with that. I did set up my Paypal account after the order was placed. Would that effect the payment to me?

Thank you,

- Maya

Reply 1 (1)
Trevor
Community Moderator
3086 401 629

@mayabu 

You can view the payment provider used at the time of the order by reviewing the order timeline. The order timeline can be found when you scroll down the page after you've opened the order within the admin. If the order was paid via Paypal and you don't see the funds, then you'll want to contact Paypal Support for further assistance. If you click the payment line, that will expand the payment details which Paypal can use to locate the funds. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog