Accepting credit cards, warehouses, and shipping and fulfilling orders
I've setup shipping rates:
But when checkout, still showing free shipping
Can someone have a look, which step was not correctly, how to adjust?
Thanks
Solved! Go to the solution
This is an accepted solution.
Hello @JS03
Itseems like you have created an automatic discount rule for Free Shipping under Shopify Discounts page. Please navigate to Shopify Admin dashboard -> Discounts -> Free Shipping and check the rules (or) disable the rule entirely and cross-check.
Here's a document that might help you - https://help.shopify.com/en/manual/discounts/discount-types/free-shipping
Hope this helps!
This is an accepted solution.
Hello @JS03
Itseems like you have created an automatic discount rule for Free Shipping under Shopify Discounts page. Please navigate to Shopify Admin dashboard -> Discounts -> Free Shipping and check the rules (or) disable the rule entirely and cross-check.
Here's a document that might help you - https://help.shopify.com/en/manual/discounts/discount-types/free-shipping
Hope this helps!
Thanks so much for the support!
Hi Keerthi
I hope you are well.
I have the same problem where my Google Ads show Free Shipping and I do not offer free shipping at all. I only have one active discount and it does not offer free shipping. What could be the problem? I have lost a few sales due to this issue.
Thank you in advance for your help and I am looking forward to a resolution.
Hello @LindiB
The possibility in your case could be the shipping configuration in your Google Account. Cross-check your Google Merchant Center account shipping settings and see if there is any option or settings that could trigger the Free Shipping option on the Ads.
2m ago Learn the essential skills to navigate the Shopify admin with confidence. T...
By Shopify Feb 12, 2025Learn how to expand your operations internationally with Shopify Academy’s learning path...
By Shopify Feb 4, 2025Hey Community, happy February! Looking back to January, we kicked off the year with 8....
By JasonH Feb 3, 2025