I want to cancel now but it wont let me.

ANIONZION
Visitor
1 0 0

HEY I WANT TO CANCEL ACCOUNT BUT IT SAYS I NEED PAY OUTSTANDING INVOICES AND I DONT HAVE ANY OUTSTANDJNG CHARGES.  WHAT IS WRONG.  I WANT TO CANCEL IMMEDIATELY.

Reply 1 (1)

Don
Shopify Staff
2752 199 386

Hi there, @ANIONZION!

 

Thanks for letting us know about this.

 

You can check your current invoices and any outstanding charges in the settings > billing menu in your Shopify admin.

 

Can you double-check there for me to see if there are any unpaid invoices or outstanding charges that might account for the behavior you mentioned when trying to close your store?

 

If you can confirm that there are no unpaid charges due on your account and you're still unable to close your store down yourself you can reach out for account support via our Help Centre here where we can access and discuss your account with you securely. 

 

All the best!

Don | Social Care @ Shopify 
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