I want to close my store and refund the billing amount

[Ish3]

Hello, Kindly refund my total amount that has been deducted from my card at 06th of October as soon as possible. I also want to close my shopify store. Best Regards Thank you.

[Ava]

Hi, @Ish3!

Sorry to hear you want to cancel your store. Is there anything I can help you with in customising or running your store? I would love to help!

Cancelling the store is something that is best done by the store owners. I can walk you through the process!

1. Go to the Settings in your stores Admin sidebar.
2. Next, go to Plans and permissions
3. From there, scroll down to "Pause or Cancel Store".
4. Go to "want to close your store?" and click "Close my Store"
5. Enter your password to complete the process.

Once you've closed the store, you can let me know here. At that stage, we can check to see if a refund is possible.

Speak soon!

Ava
Social Care | help.shopify.com

[Ish3]

Hi thank you for replying me.

I closed my store today. Can Shopify refund my billing amount please ?

[Ava]

Thank you for confirming!

I can definitely ask our Financial Services team to review the account and see if a refund is possible. I can't say for sure the refund would be approved, but we will do our best for you here!

In order for the team to review the account, I'll need to authenticate you own it first. I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into this issue for you. You should see my email in your inbox under ticket #20050513. If you can reply to that email, we can get started.

Speak soon!

Ava
Social Care | help.shopify.com

[Ish3]

Hi 

I replied to your email

thank you for your support.

[Ish3]

Hi I replied you but I haven’t heard from you again 

please refund the billing amount 

thank you

reply soon 

[Ava]

Hey, @Ish3

Apologies for the delay! I was waiting to get an update from you regarding account details so I could fully authenticate you as the owner. Now that I was able to do that, I've replied to our email with more information! Thanks for your patience while we resolved this.

Let me know if you have any more questions, happy to help!

Ava
Social Care | help.shopify.com

[omee]

Hi,

I'd also like to refund. We decided to build our own and never used Shopify past a brief initial setup and first month's payment. Store is already closed. Thank you.

[Ava · Accepted solution]

Hey, @omee!

We don't usually provide refunds, but we do examine each store on a case-by-case basis to see if we can help in any way. In order to do this for you, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Centre here and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Ava
Social Care | help.shopify.com