I was charged $25 after only two months into my $1 trial period of three months and I want a refund

I was charged $25 after only two months into my $1 trial period of three months and I want a refund

GeralCross
Visitor
1 0 0

I was charged $25 after only two months into my $1 trial period of three months and I want a refund. I should have not been charged anything aside the $1 until the last days of July.

Reply 1 (1)

SealSubs-Roan
Astronaut
829 65 77

Hi @GeralCross !

 

Since this is a billing issue, it would be best to reach out to Shopify support team so, they can further check your billing history and assist you with the next steps. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.

Roan
Please let me know if it works by marking it as a solution!
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