icant contact support !! i want email for support

Solved
drmoha
New Member
4 0 0

i want to change currnecy in my store 

i make a sale for test and i want to change the currcency but i cant because i cant 

contact the support please send the email of support

Accepted Solution (1)

Accepted Solutions
Moira
Shopify Staff
480 72 81

This is an accepted solution.

Hey @drmoha,

 

Welcome to the Shopify Community!

 

If you haven't made your first sale yet, you have the option to change the currency of your store via your Settings > Store Details > Store Currency. After your first sale, the currency is locked in and can’t be changed therefore contacting support would be your next step.

 

Are you having issues getting through to our support channel? If so, what is happening on your end / are you met with any errors? We don't have direct emails you can contact us on, so you do need to contact us via the contact page.

 

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

If you need further guidance, you can follow the step-by-step instructions mentioned in this forum post to reach our live chat support team.

Moira | Social Care @ Shopify
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- Was your question answered? Mark it as an Accepted Solution
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Replies 3 (3)
Moira
Shopify Staff
480 72 81

This is an accepted solution.

Hey @drmoha,

 

Welcome to the Shopify Community!

 

If you haven't made your first sale yet, you have the option to change the currency of your store via your Settings > Store Details > Store Currency. After your first sale, the currency is locked in and can’t be changed therefore contacting support would be your next step.

 

Are you having issues getting through to our support channel? If so, what is happening on your end / are you met with any errors? We don't have direct emails you can contact us on, so you do need to contact us via the contact page.

 

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

If you need further guidance, you can follow the step-by-step instructions mentioned in this forum post to reach our live chat support team.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

drmoha
New Member
4 0 0

i can't really when i choose store and 

When I choose the store and choose to talk to customer service, it takes me back to the Choose Store page!! He never calls me for support never please help !

Moira
Shopify Staff
480 72 81

@drmoha I suggest trying the same steps as mentioned above on a different browser or through an incognito window. What browser are you currently using? 

 

  • Clear your cache and cookies - when you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog