IDEAL payments

[Anvanda]

why doesn't shopify just add IDEAL payments!?

[Bo]

Hey there, @Anvanda 

Bo here from Shopify Support!

That is a really great question - iDEAL Payments are actually available to merchants in the Netherlands who use Shopify Payments, iDEAL have not built a standalone integration with Shopify just yet. To enable iDEAL for your online store, you need to use Shopify Payments. iDEAL works only when Shopify Payments is active. It doesn't work when Shopify Payments is in test mode. You must use a business bank account in Europe to offer iDEAL payments on your online store. Transactions using iDEAL can be made in Euros only, so you should configure EUR as your trading currency on your General settings page.

Before iDEAL can be activated, you need to set up Shopify Payments. After you activate Shopify Payments, iDeal is automatically connected to your store and available to your customers.

When a customer places an order and uses iDEAL to pay, the funds are paid to you on your next payout. To learn more about getting paid with Shopify Payments, see Shopify Payments pay periods.

If you refund a transaction processed by iDEAL, then you are not refunded the processing fee charged to you by Shopify Payments. Payments made with iDEAL can be refunded within 180 days of the original charge.

When a customer pays for an order using iDEAL, a chargeback can't be filed for the order.

All the Best,

Bo

[TheMissGlobeNL]

Hi I am having problems with activating ideal.  Shopify payments is set up but ideal is not working, it says I must contact support. I have chatted with Shopify staff twice, they said they would escalate and get back to me but I still haven't heard back from them. 

[Bo]

Hey there, @TheMissGlobeNL 

Thank you for reaching out to support directly with this. I can see that it has been escalated to the correct team. Escalations such as this usually take 3-4 business days to hear back from. You will be contacted directly by email as soon as there is any update. We appreciate your patience at this time.

All the Best,

Bo

[TheMissGlobeNL]

Hello Bo,

It’s been 10 days and I still have not received any support from
Shopify. This is quite disappointing.

Could you please look into this?

[TheMissGlobeNL]

Hi Bo,

It’s been 10 days and I still haven’t received any support from Shopify!

[N_Abey]

hi @TheMissGlobeNL @Anvanda 

If you wish we can assist you integrating IDEAL (Stripe) payment to your Shopify store as a seperate payment option.

Share your contact details or DM me for more details 

[TheMissGlobeNL]

Please I need assistance urgently.
My number is +31 64 19 42 796

I hope to hear from you soon

[TheMissGlobeNL]

Hello, 

I have still not gotten any support from Shopify for this issue.

[TheMissGlobeNL]

@Bo I still have not gotten any support from Shopify for this issue.

[Bo]

Hey there, @TheMissGlobeNL 

Major apologies for this response. I have reached out to the team that this has been escalated to regarding this and they will be in touch via email later today. This team will require you to provide a KVK number to get it set up - could you go ahead and respond to ticket 20950589 with that KVK number, please? 

All the Best,

Bo

[vp_2021]

Hi Viktor - is there any way to offer Ideal with "subscription" purchases in the Netherlands?

[Teecee]

Hello please can I dm you too? I need help with iDEAL payment too. Thanks.

[N_Abey]

Hi @Teecee

I have replied to through DM with next few steps. thanks