identity check

[GThreads]

Shopify asked me for some documents to check my identity and my business registration I provided all the requested documents , and now it's been 8 days with no response and the payouts are still pending 

any idea how this could be solved please 

[Don]

Hi there, @GThreads!

Thanks for letting us know you have already been able to respond to your request with the required information.

It can take longer to hear back from our specialist support teams, due to their workload and requirement to work via email only for security purposes.

As you have already replied with the info that was requested, no further action is necessary on your part and you'll get an update from the escalated team in due course. 

[GThreads]

Still did not receive an accurate answer how long please I have engagement and orders I need to fulfill 

[Shay]

We are not able to provide a timeline for resolution. You can connect with our chat support through our Help Center for further assistance with the status of your ticket, but they also will not be able to provide a timeline. Tickets of this nature are handled based on priority and position in the queue, the team that manages these reviews will follow up with you as soon as they are able to. 

[GThreads]

it’s been 3 weeks now with no response the reputation that I have worked to built for over a year shopify just destroy it in this time I need the payouts to fulfill the orders customers are opening a cashback and I have to pay £10 as fees along side the refund 

[Emily]

Hi, @GThreads.

Thank you for reaching out, I am sorry you have not heard from us. 

Have you reached out to Support for an update on this? If so, what was the support interaction ticket ID? -Emily

[GThreads]

For the last week they have saying that they escalated the case same response every time the documents are clear and accurate I don’t know why it’s taking all this time while you advertise it only takes 72 hours I cannot buy more inventory or buy shipping labels to ship the current orders I have no idea if am gonna have the money or not ? Why all this confusion still happening in 2024 ??? 

[Emily]

Hi, @GThreads. 

I understand your frustration regarding this. Do you mind providing the support interaction ticket ID number? -Emily 

[GThreads]

The ticket number is 47511566

this one you mean ! 

[Emily]

Hi, @GThreads .

Thank you for sharing that ticket ID. I reached out to our team to look into this for you and they assured me that our team has reached out to you today regarding some further information they are needing. Please reply to that ticket. (ticket ID: 274a55fd-db5a-467c-93bb-96f1a06f4b91). -Emily