Identity Verification

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Basically this continues to pop up 


I put the wrong name for my account and it will not let me change it, I tried changing the birthday but it still won't work. I just want to fix it so that I can put the right name and right drivers license so that I can earn my profit.

Please help 

Reply 1 (1)
Shopify Staff
Shopify Staff
1227 312 201

Hey, @DarleneMejia! Welcome to Shopify Community!


There's no way to update the personal information under your Shopify Payments account in your admin, so we'll need to access your account and help you do it. We’re not able to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.


After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.


Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
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