in transit payment hold and still do not receive email for next step

[raymınd]

Hello,

My payout hold when in transit and any email send to me about the hold.

I tried to contact with customer support on live chat

Suport Advisor : I've already checked on it and an email was recently sent and you would need to respond to the email you received from one of out higher support team. Please refer ticket ID: 2e033987-8d00-4f32-a4e1-62c6effa6caa.

Still i dont receive the email

Support Advisor : You can try to check your Spam/Junk folders if it cannot be seen on the Email Inbox. If it is not there, I would suggest waiting for some time then check again.

I dont have email and i cant reply, please check and let me send next step for payout!

I am still waiting email for remove hold on payout.

Please help me.

I cant contact anyone.

How i will remove hold?

Thank you.

[Emily]

Hi, @raymınd.

Thank you for reaching out. I am sorry you are having issues receiving your payout. 

The error is stating that your payout could not be deposited into your bank account. This usually means that there was an error in the bank details you provided us. You will need to reply to the email our team sent to you, as that is a direct communication channel with the team handling your ticket. The email would have been sent to the email you used to set up your Shopify store. Do you have access to that email inbox? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[raymınd]

I don't received any email about holding payout or any issue, i already got a payout to my bank account a day ago but this held when in transit. I cant contact anyone. please help me.

[Emily]

Hi, @raymınd.

Thank you for your reply!

To clarify, did you end up receiving the payout that was initially in transit? Are your payouts still on hold? If you have yet to receive an email regarding this and still need access to your payouts, you will need to contact our Support Team. 

Please let me know if you have any further questions! 

[khadydiop]

im facing the same kind of issue. did your payout was received on time or what happened exactly can you please help me out too

[Emily]

Hi, @khadydiop.

Thank you for reaching out! 

Can you provide more information on what is currently happening with your payouts? Are they in transit? Have you received one before? Once I have a bit more information, I would be happy to let you know what may be happening. 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[khadydiop]

Hi @Emily  

yes, i have received the payout before but now the other payout is in transit and the hold appears for standard review which was already done before on one of my colleague stores. my question is as the guy received his payout while it was on hold and in transit will it happen to us too?

[Emily]

Hi, @khadydiop.

Thank you for your reply!

Once the hold or review is complete, you will receive your payout. How long has this payout been in transit? If it has been longer than seven business days, I recommend contacting our Support Team to ensure everything is good. 

Please let me know if you have any further questions! 

Take care, 

[khadydiop]

the payout was in transit like 13 hours ago and the hold appears like 6 hours ago. but it still shows the payout is in transit but the account is on hold like the above scenario the other person is facing

[Emily]

Hi, @khadydiop.

Thank you for your reply! 

I would wait 24 hours to see if that hold is removed. If not, I recommend reaching out to our Support Team to gather more information on what may be happening. 

Please let me know if you have any further questions! 
 
Talk soon, 

[Sir098]

Did you receive your funds and if so how long did it take as I am in similar situation now

[Bxbylon]

In the same boat as well