inactive account

[nextcosco]

hi i am here to know how i am active my store when the store is inactive how i pay shopify store payments

[Horlart_Expert]

Hi, welcome to Shopify Community.

The reason why your store gets inactive can be a monthly subscription payment failure. In case your payment is due for more than 30 days or so the store gets inactive. You can follow the below steps to activate the store -
1. log in to your store with the admin email
2. Go to settings and check for due bills and fulfill them
3. Store will be reactivated.

[Kimi]

Hi, @nextcosco.

Just to clarify, are you still able to login to your Shopify admin, but can't view your storefront? Or are you not able to access both?

I'd like to reiterate what was already said in this thread regarding failed payment for your store's subscription bills. If this was the case for your store, and if you've failed the three payment attempts that the system initiated, your store will be frozen until your bills are paid. This won't allow you to access both your admin and storefront, which means that customers aren't able to browse on your website. More information on this can be found in our guide here.

If you're still able to access your Shopify admin however, but your storefront cannot be accessed, it may mean that your store is currently being reviewed by one of our internal teams. Our teams carry out standard reviews on stores operating on the Shopify platform, as a security measure to ensure that all of the information shared by our merchants are accurate and to make sure that customers are safe to shop on your sites. If your account was subject to one of our standard reviews, you should have received an email that details more about the review and any appropriate next steps you may need to take. If you haven't received an email however, you can contact our live support team so that they can authenticate you against the correct store and investigate the situation in more detail.

To get in touch with our team, you'll need to login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

Let us know how you get on with this, and feel free to reply to this thread if you have any additional inquiries about the situation.