incorrect customer payment showing on shopify

[mikeintheforest]

Hi there. One of my customers ordered a mattress for £555.00 but only £5.99 is showing for the payment in shopify - any idea what I do? Thanks, Mike

[Erin]

Hi, @mikeintheforest. I'd recommend you contact our support team through the Help Center here for more help with this. We would need to see more information from your account to assist and we can't see any account details here over the Shopify Community. That being said, we'd be happy to help if you reach out through the Help Center! 

[mikeintheforest]

Hi Erin. How do I get in touch? Can I give you a ring? Couldn't find an email or phone number anywhere on the site. Thanks, Mike. 

[Olivia]

Thanks for following up, @mikeintheforest!

While we don't offer phone support you can connect with our Live Team by asking the AI-powered chatbox on our Help Center to transfer you to a live agent. You will be asked to provide a brief description of your issue and you need to speak to a human, at which point you will be transferred.