India not able to proceed with payment?

India not able to proceed with payment?

PresidentZak
Tourist
12 0 1

So I've recently come across a comment on one of my Instagram ads for my clothing store, where a potential customer commented that he was angry about the ad being shown in India when it is displayed on my website that it is not possible to deliver to India. 

 

I quickly had to check if the market settings had a zone for India. It didn't, so I fixed it. 

I even contacted Stripe, but they claim the issue is not from their end.

I am still getting tracking of purchases on my ads from India, yet nothing is going through.

 

Is this because of a third-party payment provider that is at fault?

Should I switch to another, if so which one?

Am I missing something?

Reply 1 (1)

SealSubs-Roan
Explorer
520 35 47

Hi @PresidentZak !

 

Based on the error message that the Indian customer complained, it seems like the issue is the "delivery" I highly suggest that you double check your shipping and delivery settings and markets and see if India region is included and was set up correctly.

Roan
Please let me know if it works by marking it as a solution!
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