My store can only ship through Fedex using an app called Ship, Rate, and Track. I should have international shipping turned on both on Shopify's end and through the app, but when I try to enter an international location it keeps saying "Sorry, we do not ship to your address" no matter what I do. Is there a setting I don't know about or how can I get rid of this?
There are a lot of possible reasons why the shipping rates are not showing at the checkout and it can take some time to go through and ensure all the settings are appropriate. I would recommend reaching out to our live support to get help with this.
Some of the things you want to confirm:
Thanks for reaching out with your concern. I will request you to ensure all the steps mentioned by @Shay. These can be the reasons for getting the error message. You can reach out to PluginHive's Ship, Rate, and Track app's support team to resolve this within a day!
I am from the PluginHive team. Let me know if you have any further queries. I will be happy to help.