Is anyone having a problem connecting their FedEx by Shippo account?

[AsianFoodGrocer]

Hello, I am wondering if anyone else is having problems connecting their FedEx account on Shopify with FedEx by Shippo, I am constantly getting the error message. I have all my Production Credentials entered in correctly, however I am still getting an error message. I have reached out to Shopify and I am currently waiting for them to reply back and let me know what is the issue.

I have even spoke with a FedEx representative and he stated that all my Production Credentials were correct and advised me to reach out to Shopify.  I was wondering if anyone has came across this same issue?

[Mirdas]

If you have your own FedEx account then try FedEx Ship, Rate & Track by PH app 

[AsianFoodGrocer]

We have tried to add an extra app, however Shopify is integrated with FedEx by Shippo, that is the only way you can add the carrier FedEx to Shopify, when you go to Settings, Shipping and Delivery and Manage, it gives you the FedEx by Shippo option, and when you install another app it does not give you the option to add it as a carrier. Thanks for your quick reply though.

[Mirdas]

Hello from PluginHive! I wanted to let you know that our PluginHive Ship, Rate & Track app is a FedEx-certified solution that enables direct FedEx integration into your Shopify store. This allows for accurate shipping rates at checkout and streamlined label processing right from your order dashboard. Our team is on standby to assist with a quick setup over Zoom, ensuring you get started smoothly. We're excited to help optimize your shipping process with our certified solution!

[AsianFoodGrocer]

Can you app show live FedEx rates at the checkout?

[Mirdas]

Yes, the FedEx Ship, Rate & Track by PH app can display live FedEx rates at checkout.

The PluginHive Support team will reach out to you after the app is installed to help configure it on your website.

You can also generate FedEx shipping labels directly from the Shopify order dashboard.

[DavidNZSSI]

Hey there. There are quite a few solutions being posted here! I'll just chime in with ours – Starshipit. We can show live rates at checkout for FedEx too 🙂 We've got this article, but feel free to message me too!

[ahkahn]

Yes, same exact problem here too.  Trying to figure out what's going on. 

[AsianFoodGrocer]

I hope they figure this out soon, I thought I was the only one. I have been obtaining new Meter numbers and Authentication keys and I am still getting the same error. Last week it was "There was a problem connecting your account" and now this week it is saying "There was a problem updating your account"

I have contacted Shopify, so far there has been no solution or a workaround.

[ESS7]

It is clearly Shopify connector issue. Fedex requires Billing address to authenticate the account, but Shopify only provides Shipping address fields. Until Shopify adds Billing section on credential page the issue will be there.

[johnemack]

Had the same problem and figured it out. You have to put in your address EXACTLY how FedEx has it listed on your account. Looks like FedEx had our business address listed in all caps, so I typed it in all caps. Also put in the exact phone number that was on file with FedEx and contact name. Once I did that it finally connected. Would have been nice if the Shopify error message would have been more descriptive than "There was a problem updating your account". Hope this works for you!