Is BullseyeFreightSales a scam or just a crashed site?

[Danwantsjustice]

Hi,

so I ordered from “bullseyefreightsales” that ran a shopify store. Purchased a $103.95 product and now when I go to visit their site, it says “finish setting up your domain” so eitherway this needs addressing. I dont know if their store has crashed or what but I have no tracking ID, and cant see their website.

I asked shopfiy support and was met with a shrug response. 
suggestions?

[Ollie]

Hey @Danwantsjustice.

Thanks for reaching out.

I appreciate the context that you have shared and I am sorry to hear that you have not received a tracking number! In this case, if you have attempted to reach out to the business in question and have not heard back a response. I would suggest speaking to your bank or credit card company (depending on how the order was transacted) and let them know of the situation you are experiencing. They will have processes aimed to retrieve your funds for the online order.

With that being said, if you suspect that this online store is on the Shopify platform and is in violation of our Terms of Service or Acceptable Use Policy, you can report the issue with the merchant here.

We also have a Buyer FAQs that detail the next steps you can take depending on the status of your order.

Let me know if you have any questions.

[Danwantsjustice]

Hi Ollie,
I have emailed the company, no reply as of yet.

It made progress with tracking and I got a confirmation when I purchased it, the package said it could arrive up to 21 days later(19th July). So when should I contact my bank? 

Is contacting my debit company time sensitive for me to get a refund, because I dont know for sure how long I should wait to know if it was a scam or just taking a while to arrive.

The site IS a shopify one, so please refer the issue to the relevant department as it may be a site error and needs addressing from the shopify team… - https://www.bullseyefreightsales.com

Thanks,

Dan

[Ollie · Accepted solution]

Hey @Danwantsjustice.

Thanks for the quick response and clarification.

I appreciate you bringing this to our attention. My suggestion in this case is to wait a total of 4 weeks from the time of the purchase to see if the business reaches back out to you or you receive your order. If you do not hear back from the business in question, you can make your bank aware of the situation you are experiencing.

Let me know what you think.