Is a legitimate site or a fraudulent one?

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There is a site called which is having the same UI of the actual Fabindia which people tend to mistake with the original one and then when the customer selects and pays for the products you do not get the mail from the vendor nor any text but through online or Phonepe or google pay the payments gets paid successfully. But no product gets delivered. PayUMoney is the platform through which you get the alert to pay. 
And when you try to see the site on Instagram or facebook shopify app page is getting opened.


Reply 1 (1)

Shopify Staff
1033 82 132

Hi there, @Sushmita123.

As Shopify is an ecommerce software some merchants use to build stores for their own businesses, we don't handle the shipping or orders for these independent businesses here at Shopify ourselves. I do understand however, that this is disappointing for you.

As such your best bet would be to reach out to the store you ordered from for an update. Try replying to any confirmation they would have sent to you, or try checking on the store page for any contact info you can use to reach out to them about your order. If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. They can help you to recover funds. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here.  Thank you.

Ivy | Social Care @ Shopify

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