Is it possible to talk to a live customer service representative?

[yewtreebarn]

Can I speak to a human being?

[Sophia]

Hi, @yewtreebarn.

Sophia here from Shopify. Welcome to the Shopify Community!

I am happy to help you here in the forums if you'd like to reply with any questions you have. Alternatively, you can get in touch with Shopify Support via live chat or email in the Shopify Help Center. Scheduling a callback is also an option if you're logged in and current contact volume permits.

To get in touch with Shopify Support:

1. Visit https://help.shopify.com/en/questions#/questions
2. Enter a topic in the search bar
3. If none of the related documents provide the answer you're looking for, scroll down and select Continue
4. Select your preferred contact method from the options listed

Here's what the process looks like:

If you prefer to speak with someone over the phone, you can check to see if callbacks are available by clicking the green "Log in" button in the top right-hand corner of the page to verify your account before entering your search terms and proceeding to the contact options.