Solved

Is my order payment received if in test mode?

jesuisjulie
Excursionist
28 0 10

Hey guys, 

 

Long story short. Last week I have received my first order. I was super excited about it and sent it.

Then I saw that the "test mode" was on when the customer placed the order. The customer paid using Shopify Payment (Apple Pay). In the timeline you can see Shopify mentions:

€329.69 EUR will be added to your Mar 1, 2024 payout.

 

jesuisjulie_0-1709571769112.png

 

 

However when I check the Payouts section, there is nothing "scheduled", "pending" etc. 

In the Analytics section, it's not displayed as a sale, or order, but there is sell through rate and conversion rate.

In the Marketing section you can see the sale amount is displayed and attributed to "Direct".

jesuisjulie_1-1709571768834.png

 

 

In the Order section it's not displayed, even though the order status is paid.

jesuisjulie_2-1709571768849.png

 

I am super confused and would like to get a help from the Expert.

If this check requires backend website access and budget, also happy to discuss.

 

Thank you, 

Julia

Accepted Solution (1)

JoesIdeas
Shopify Expert
2265 207 599

This is an accepted solution.

I would guess that payment didn't actually go through if it was placed in test mode, but you can check to see if it was actually added to your March 1 payout - in Shopify if it doesn't show then check your connected bank, it's been a few days now so it would make sense it would be in your bank account, but check the payments documentation to get the details: https://help.shopify.com/en/manual/payments/shopify-payments/faq

 

You can also double check with the customer. Ask them to see if the payment went through, tell them the situation. They might be excited to know that they are your first customer. Also, it gives you a good opportunity to get feedback from them. Feedback is highly valuable especially in the early days when you're just getting started.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks

View solution in original post

Reply 1 (1)

JoesIdeas
Shopify Expert
2265 207 599

This is an accepted solution.

I would guess that payment didn't actually go through if it was placed in test mode, but you can check to see if it was actually added to your March 1 payout - in Shopify if it doesn't show then check your connected bank, it's been a few days now so it would make sense it would be in your bank account, but check the payments documentation to get the details: https://help.shopify.com/en/manual/payments/shopify-payments/faq

 

You can also double check with the customer. Ask them to see if the payment went through, tell them the situation. They might be excited to know that they are your first customer. Also, it gives you a good opportunity to get feedback from them. Feedback is highly valuable especially in the early days when you're just getting started.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks