Is there any way to change the shipping label setting to the format 4x6?

[JTowers]

Hello guys, I am currently trying to change the shipping label format to 4x6, as required by my supplier. Although I am having trouble figuring out this on my own. They print our labels for us, however they claim that we must edit the format ourselves. When I go into shipping settings > shipping label  All that I am able to click is "print test" label for both letter & thermal, or buy shipping labels at a discounted rate.  

Please and Thanks,

Jaime T.

[MDD]

@ ezrachavarin: Shopify shipping will print 4x6 labels, it's just that like SO many things on this platform it's difficult to find the option and no one who actually works at Shopify has the slightest idea what to do.

Just follow this chain:  Orders > Click on order you want to ship > Click "Create shipping label" > Select shipping service > Click "Buy 1 shipping label" > After page loads look directly above the "Print shipping label" button and you should see a sentence "Change format: 8x11", click it and select 4x6.  Now your labels will print correctly on your label printer (assuming you select the correct settings in the print panel).

Why in the WORLD is this so complicated and why in the WORLD is it not in the "Shipping and Labels" section of your store settings?  I have no idea.  I too think Shopify is shoddy at best, but it's cheap and it works so I keep using it, despite a raft of missing and hidden features.   I not only don't recommend Shopify to people (family, friends, customers etc) I tell them to AVOID shopify.  

[GabiH]

I am having the same issue. No option to change label size, only to print test label. 

 please help me with this. beyond frustrated.

[MDD]

It helps if you actually read the responses people make in a thread.  Here's the answer to your question, pasted from the post DIRECTLY above yours.

Just follow this chain:  Orders > Click on order you want to ship > Click "Create shipping label" > Select shipping service > Click "Buy 1 shipping label" > After page loads look directly above the "Print shipping label" button and you should see a sentence "Change format: 8x11", click it and select 4x6.  Now your labels will print correctly on your label printer (assuming you select the correct settings in the print panel).

[CrescentMan]

Im having the exact same problem please help

[jgrant013]

I have the same problem and your guide is out of date.  Some of the fields in the illustrated version simply do not exist.

I am having trouble changing shipping labels from 8.5 x 11 to 4 x 6.  Like the previous comment, I can print a test label but cannot set my preferred label size as a default.

Any ideas on how to resolve?

[MDD]

Note:  If you are not the store owner you won't see the "Change format" link. 

I'm sorry but you are incorrect.  I just walked through the exact steps I listed below and nothing has changed.  I've attached a screenshot of where to change the shipping label size.  Remember that, aggravatingly enough, you have to first BUY the shipping label, ONLY after you buy the shipping label will you see the "Change Format" option above the "Print Shipping Label" button.  It's unbelievably obtuse that they don't put this in the Shipping settings area instead of lock it behind something you have to BUY before you can use it. 

Again, I did this less than 5 minutes ago and it worked exactly as described.

Follow this action chain: Orders > Click on order you want to ship > Click "Create shipping label" > Select shipping service > Click "Buy 1 shipping label" > After page loads look directly above the "Print shipping label" button and you should see a sentence "Change format: 8x11", click it and select 4x6. Now your labels will print correctly on your label printer (assuming you select the correct settings in the print panel).

[MDD]

Im having the exact same problem please help

If you simply scroll through the conversation before posting you will find MULTIPLE places where the solution is posted.  

[MDD]

never mind

[BODYBYAR]

You have to void the shipping label, by going to the fulfillment page where your order exists. In the top right corner it should be 3 dots laying horizontally, click those dots hit void label, that should do the job. Then select thermal label when printing vertically.

[Tira · Accepted solution]

Hey, everyone. 

Tira here. Thank you for reaching out. and for all of your feedback and solutions. I wanted to let you know that we have been reading your posts and I noticed a solution hasn’t been selected for this thread, so I wanted to post a summary of the solutions already provided to make it easier for anyone in the Shopify Community who comes across this thread.

If you’re looking to change the size of your shipping label before printing the label, you may want to take a look at @PPECoverall’s solution that highlights these steps.

If you want to change the size of a label after purchasing one, you will need to void and print the label again as @BODYBYAR mentioned earlier. Here is our help doc with the steps to do this: Changing and voiding Shopify Shipping labels. 

If after trying these steps you’re still unable to change the size of your shipping labels, please reply to this thread so that I and the Shopify Community can take a further look to help.

Cheers,

[WRKBKS]

I gotta just chime in on this very frustrating subject. In the accepted solution, I don't have a fulfilled section under orders, and there isn't a "more" link. I've got fulfilled orders, but the path doesn't exist. 

Why have a test print of 4x6 labels if you can't easily choose it, even after you pay for a label. Having to void a label is ridiculous. If it's because the ability is created in one or the other size, just create both and then let the software choose to show based on what the user wants to use. 

Honestly, I'm about to go back to Wordpress/Woo Commerce. I chose Shopify because it's really popular, which I thought meant user-friendly. So far its been more frustrating than OSCommerse from 2006. 

[Tira]

Hey, @WRKBKS. 

Tira here to help.

Thanks for chiming in. I really appreciate you providing your thoughts. It sounds like you aren’t able to see the fulfillment section of an order where you can void a label. Is that correct?

If it is, here’s some insight on voiding labels from our help doc:

You can void a shipping label if it meets the following requirements:

• It has been less than 30 days since you bought the label.
• There have been no tracking events on the label, such as the shipment being accepted by the shipping carrier.

After you void a shipping label, the cost of the label is credited to your account. This amount is applied to the cost of any shipping labels that you buy in the future. If the package has been shipped, then contact the carrier with the package reference number for help.

Does your order meet these requirements?

If your order meets these requirements, please follow these steps to void the label:

1) From your Shopify admin, go to Orders.

2) Click the number of the order with the shipping label that you want to void.

3) In the Fulfilled section, click More > Void label.

Note: You can also void a shipping label from the Timeline section of an order's page using the Manage shipment drop-down menu.

4) Select a reason for voiding the label.

5) Click Void label and insurance to confirm.

You can buy a new label for this order from the order details page and choose the size of the label. The method for buying a label depends on whether you are in Australia, Canada, or the United States. 

Where are you located? Let me know and I'll be happy to provide you with more resources and guidance for your specific location to help.

I understand the impact that this has on your business and I would be happy to forward your thoughts to our developer team to keep the formatting of the label permanent on your store. Is that something that you would be interested in having me do for you? 

[Tira]

Hey, @WRKBKS.

Tira here again.

How have you been?

Have you had a chance to take a look at the steps and solution I provided earlier, or were you able to find a different solution?

Let me know.

[Reba00]

I read through a lot of this thread and didn't find the same exact problem I'm having. I get the link to change the print format, I click it, change to 6x4 Thermal, and then click Save. The screen goes back and the page size is still 8.5x11. The save doesn't work. How can I get it to change to 4x6?

[Blove87]

Its very clear they don't care enough to fix this issue, as its 2022, and Im struggling to change the darn size. What a complete waste of my time!

[Blove87]

Its JANUARY 2022, SHOPIFY PLEASE FIX! THANK YOU

[Phenom]

Still after 2 years from this original post @Shopify still has no fix for this. Very frustrating and complete waste of time. I love the concept, but what a minor flaw they still haven't fixed. 

Please fix this Shopify. We would like to use the print label feature. I'm using a desktop to print the labels, and can't save to a new print format. Just defaults back to the suggested print format. 

[MDD]

You're making a fatal assumption here that Shopify cares about customer feedback or ease-of-use for their customers.  They do not.  This problem will likely never be addressed as, like so many things, shopify simple does not care about the end user any further than the wallet in your pocket.  If they did they would stop intentionally omitting basic functionality from their platform in order to create a marketplace where they resell you that functionality as "plug ins" and "apps" with their own monthly fee on top of what you already pay to use Shopify itself.

Much like Ticketmaster, where tickets sell out instantly but are also instantly available at multiples of the original prices on marketplaces that ticketmaster themselves own, Shopify wants to sell you their product and then once you're invested sell the functionality you need piecemeal at a far higher price than you were ever led to believe it would be originally.  It's a borderline scam, and it's not going to change.

[Blove87]

This right here! I appreciate you posting this response! Put so many things in perspective for me in general! Especially since it's been a few years already. Thank you for this. And you are right, it's all a scam. Greedy scam. 

[Chrissywp]

Lifesaver! This had me so frustrated yesterday. Thank you for sharing!