Hello guys, I am currently trying to change the shipping label format to 4x6, as required by my supplier. Although I am having trouble figuring out this on my own. They print our labels for us, however they claim that we must edit the format ourselves. When I go into shipping settings > shipping label All that I am able to click is "print test" label for both letter & thermal, or buy shipping labels at a discounted rate.
Please and Thanks,
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Tira here. Thank you for reaching out. and for all of your feedback and solutions. I wanted to let you know that we have been reading your posts and I noticed a solution hasn’t been selected for this thread, so I wanted to post a summary of the solutions already provided to make it easier for anyone in the Shopify Community who comes across this thread.
If you’re looking to change the size of your shipping label before printing the label, you may want to take a look at @PPECoverall’s solution that highlights these steps.
If you want to change the size of a label after purchasing one, you will need to void and print the label again as @BODYBYAR mentioned earlier. Here is our help doc with the steps to do this: Changing and voiding Shopify Shipping labels.
If after trying these steps you’re still unable to change the size of your shipping labels, please reply to this thread so that I and the Shopify Community can take a further look to help.
I read through a lot of this thread and didn't find the same exact problem I'm having. I get the link to change the print format, I click it, change to 6x4 Thermal, and then click Save. The screen goes back and the page size is still 8.5x11. The save doesn't work. How can I get it to change to 4x6?
Hi Tira, is there a way to edit the format of the shipping label. For example, it is printing our shop name and the customers name twice. See a screenshot of the label below.
The format of a shipping label depends on which carrier and class you choose when you're buying a label. You can't edit the label format because each carrier has specific requirements for their labels. However, there are some apps like Multi Carrier Shipping label app that helps you to format your labels according to your needs before you start printing.
And yet again we see the scammy shopify answer to problems that paying customers are having: "Sorry, we can't do anything about it, please go pay *another* monthly fee for an app that provides the exact functionality that we claim we can't implement."
Same thing with double printing shipper and recipient's name twice in UPS purchased labels in Shopify. UPS says it's a Shopify problem and NOT ONE PERSON in the whole universe knows how to fix this apparently. It's 2023 people, not 1989.
It helps if you actually read the responses people make in a thread. Here's the answer to your question, pasted from the post DIRECTLY above yours.
Just follow this chain: Orders > Click on order you want to ship > Click "Create shipping label" > Select shipping service > Click "Buy 1 shipping label" > After page loads look directly above the "Print shipping label" button and you should see a sentence "Change format: 8x11", click it and select 4x6. Now your labels will print correctly on your label printer (assuming you select the correct settings in the print panel).
l am also having the same issue. There isn't an option to change the label size. The directions given don't work due to the lack of ability to choose.
Hi @Mishell, make sure you are either the store owner, or that the store owner has given you the appropriate permission(s) to change Settings. Without one of those two things, you won't get the option to change the label size. Good Luck!!
I am the sole store owner and I still don't have the option. If this is such a large problem why doesn't shopify fix it? I will literally leave this platform over this. The amount of workaround I have to do to print labels costs me hours.
Its very clear they don't care enough to fix this issue, as its 2022, and Im struggling to change the darn size. What a complete waste of my time!
You're making a fatal assumption here that Shopify cares about customer feedback or ease-of-use for their customers. They do not. This problem will likely never be addressed as, like so many things, shopify simple does not care about the end user any further than the wallet in your pocket. If they did they would stop intentionally omitting basic functionality from their platform in order to create a marketplace where they resell you that functionality as "plug ins" and "apps" with their own monthly fee on top of what you already pay to use Shopify itself.
Much like Ticketmaster, where tickets sell out instantly but are also instantly available at multiples of the original prices on marketplaces that ticketmaster themselves own, Shopify wants to sell you their product and then once you're invested sell the functionality you need piecemeal at a far higher price than you were ever led to believe it would be originally. It's a borderline scam, and it's not going to change.
This right here! I appreciate you posting this response! Put so many things in perspective for me in general! Especially since it's been a few years already. Thank you for this. And you are right, it's all a scam. Greedy scam.
Hello, I am the admin for this account however when I try to change it to the 4 x 6 label, it does not give me the option. It does not give me the option to change it... it only states that there is an option.
This was my issue as well. After contacting Shopify for nearly a week of back and forth emails, they still couldn't help or solve the issue.
I did indeed fix it, but I have no clue how it happened. I simply clicked to purchase a label and the next menu all of a sudden gave me the blue button to change the printing format, and from then on it has defaulted to the 4x6 format. Very frustrating they cant fix it or help diagnose this error that a ton of people seem to be having when they're one of the largest small business platforms in the world.
I have the same problem and your guide is out of date. Some of the fields in the illustrated version simply do not exist.
I am having trouble changing shipping labels from 8.5 x 11 to 4 x 6. Like the previous comment, I can print a test label but cannot set my preferred label size as a default.
Any ideas on how to resolve?
Note: If you are not the store owner you won't see the "Change format" link.
I'm sorry but you are incorrect. I just walked through the exact steps I listed below and nothing has changed. I've attached a screenshot of where to change the shipping label size. Remember that, aggravatingly enough, you have to first BUY the shipping label, ONLY after you buy the shipping label will you see the "Change Format" option above the "Print Shipping Label" button. It's unbelievably obtuse that they don't put this in the Shipping settings area instead of lock it behind something you have to BUY before you can use it.
Again, I did this less than 5 minutes ago and it worked exactly as described.
Follow this action chain: Orders > Click on order you want to ship > Click "Create shipping label" > Select shipping service > Click "Buy 1 shipping label" > After page loads look directly above the "Print shipping label" button and you should see a sentence "Change format: 8x11", click it and select 4x6. Now your labels will print correctly on your label printer (assuming you select the correct settings in the print panel).
Im still having this issue. I click print label and it opens a new tab which has my label, but its on an 8.5x11 formatted sheet which doesnt work with a 4x6 thermal label printer. I have tried EVERYTHING you have mentioned and even contacted shopify support to no avail. I am the sole owner and only person on my account as well so permissions shouldnt have anything to do with this. I have tried voiding the label and repurchasing to see if I could switch it in the "order flow" and this option never came up. I tried going into the shipping settings and it didnt let me select the 4x6 label format.
SOMEONE PLEASE HELP!!!!
Why is this such a big issue with shopify's system?!
Still after 2 years from this original post @Shopify still has no fix for this. Very frustrating and complete waste of time. I love the concept, but what a minor flaw they still haven't fixed.
Please fix this Shopify. We would like to use the print label feature. I'm using a desktop to print the labels, and can't save to a new print format. Just defaults back to the suggested print format.
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