Is there any way to change the shipping label setting to the format 4x6?

[JTowers]

Hello guys, I am currently trying to change the shipping label format to 4x6, as required by my supplier. Although I am having trouble figuring out this on my own. They print our labels for us, however they claim that we must edit the format ourselves. When I go into shipping settings > shipping label  All that I am able to click is "print test" label for both letter & thermal, or buy shipping labels at a discounted rate.  

Please and Thanks,

Jaime T.

[Tira]

Hi, @JTowers.

Tira here, from Shopify. 

I appreciate you doing some of your own research and seeing if you can print a label from your supplier in the Shopify admin. You are correct, when you go into the Shipping page of your admin and to the "Shipping Labels" section, you can print a test label to see how the label will look like after being printed from your printer. This is only a test, so there's no involvement with whichever courier you choose to buy or print your labels from, for your store. 

I did some digging and it looks like printing a label in a 4x6 format can be done within your own printer settings. If you take a look at our help doc on printing test labels, you can follow the instructions for your own printer (I recommend looking at steps 5 and 6): Print a test label. 

I am curious to see what the community has to suggest!

[Edward-Newgate]

Hi @JTowers 

You can try this guide:

Step 1: Log in your Shopify admin.
Using your own email and password to log in your Shopify admin.

Step 2: Choose Settings > Shipping.
At the Shopify admin, you can choose Settings > Shipping.
Step 3: Change your shipping label printer settings.
Scroll down to the Shipping labels section, you can opt for Label format that is suitable for the printer] will use. Take note that some labels are printed by a typical model printer. Hence, you need to make sure that the kind of printer you choose can match perfectly.

Choose 8.5 × 11 inch paper for desktop printers if you use the desktop printers. In case you like printing two labels in a page, you can purchase the multiple shipping labels.
Choose 4 × 6 inch label for label printers if you use a label printer like Rollo, Dymo, etc.

For a detailed guide with illustrated images, please read this guide.

[MarcelaMB]

I tried the steps but I do not see the option to change the size. I’m the admin

[Tira]

Hi, @MarcelaMB.

Tira here, from Shopify. 

Thank you @Edward-Newgate for chiming in, your steps are spot-on! 

I would like to help. @MarcelaMB, can you take a screenshot of what you're seeing when you try to choose a size? Is this in the Shopify admin, or in your printer settings? Let us know so that the community and I can take a look! 

[Blossoming_Rose]

I'm having the same issue. Here's my screenshot. It doesn't allow me to "choose" thethermal 4x6 or 8.5x11. The only option available is print test label. I've been struggling for HOURS. I have a rollo thermal printer.

[kaaaron]

I am having this exact issue, PLEASE HELP!

[PPECoverall]

I have the same issue. No way to change printer settings. My screen looks the same.

[PPECoverall]

I just found this info in another forum. I did it and it worked. You have to purchased the label 1st then selected the format BEFORE you print.

In order to change the shipping label size, you must first click to fulfill an order and create a label. This will take you to the next screen where you can verify all of the appropriate shipping details. Once that's done, you click to purchase your label and the following page will be the Print shipping label page. Here, to the right, you will see a box titled Print options and a blue change format link: 

Selecting this will bring you to a pop-up screen that will allow you to select between Letter or Thermal sized labels: 

[running_deyo]

And how do we change the format if we don't get the blue change format option?

This is what it looks like for me after I've purchased labels and before I print them or export them as PDF:

[Need_Help]

I am having the exact same issue, and my screen looks the same as running_deyo's.  When I create a label and go to print it, I never get the "blue change format option" next to "8.5 x 11 inch paper."  

There is also no way to select thermal labels as the default in the Settings page.  

Hopefully someone has a solution, because this is extremely frustrating!

[Need_Help]

FYI, after my post I went through a chat session through the Shopify Support center.  Apparently the blue "change format" link ONLY shows up during the initial "purchase flow" for the label.  Once you have purchased it, if you go back later to try and print the label, the "change format" link disappears.  

I went back, voided the label I needed, and repurchased it.  As soon as the label was purchased, the "change format" link was there and I could select thermal printing!!  

Hopefully this helps out!!

[running_deyo]

The screenshot I shared is from immediately after purchasing the labels and I still don't have the "change format" link. I've tried to void labels and repurchase and still don't see this option. Can anyone from Shopify (@Tira) help me solve this? 

[Tira]

Hi, @running_deyo.

Tira here, from Shopify. Thanks for reaching out to me. Thank you @PPECoverall and @Need_Help for your input! 

I did some digging into this for you and if the solutions from @PPECoverall and @Need_Help aren't working for you, then it may have to do with the permissions you have on the store. Are you the account owner, or do you have a staff account? 

The reason I ask, is because staff accounts will not see this link, only account owners can. Staff accounts have limited permissions. Check out our help doc to learn more about staff accounts here: Staff permissions. 

Could you please reply and let me know if this helps? Do you have a screenshot of what it looks like in your Shopify admin when you try to change the format? 

[Tira]

Hi, @kaaaron.

Tira here, from Shopify. 

I see earlier in the thread you asked for assistance with this. 

---

@kaaaron wrote:

I am having this exact issue, PLEASE HELP!

---

Some solutions have been posted by other users and by myself. Could you please give these a try and let me know if they work to resolve what you're experiencing?

I look forward to hearing from you.

[running_deyo]

Yes. I am using a staff account and that must be why I cannot change the label format. I already shared a screenshot of what it looks like in this thread.

Is there a reason for this limitation?

[Need_Help]

It appears that my solution posted before seems to be because I was the shop owner and not on a staff account. HOWEVER, once I changed the label format for one order, the 4x6 format now shows up as the default option for all of my staff accounts. Not sure it's a long term solution, but if the store owner can process one order for you, it may fix the problem going forward!

[Tira]

I missed the screenshot, @running_deyo. I see it now. Thank you for letting me know this and that you're using a staff account. 

Thank you @Need_Help for providing your feedback on what you experienced. That's correct, once the account owner changes the label format, it will override the format for everyone who has an account for that particular store. 

I did some further digging into this for you, @running_deyo and for the community. Staff are able to change the shipping label format, if they have the "Settings" permissions enabled. I recommend passing along this help doc: Choosing staff permissions for different staff members, to the account owner of the store so that they can give you permission to edit the label format. This permission is ideal for any staff members who need to update the online store.

You can also find a description of what each permission on a store includes in our help doc, here: Description of staff member permissions. 

Let me know if that helps! 

[Mishell]

l am also having the same issue. There isn't an option to change the label size. The directions given don't work due to the lack of ability to choose. 

[Need_Help]

Hi @Mishell, make sure you are either the store owner, or that the store owner has given you the appropriate permission(s) to change Settings.  Without one of those two things, you won't get the option to change the label size.  Good Luck!!