Issue with an order, confirmation mail URL is allegedly not correct

[pascalmaget]

Hello,

i bought a sweater for my girlfriend as a christmas gift (27. November), but didn't received updates about my order. I decided on 11. December to contact the seller. I never received an answer on that, so i tried it again on 17. December, where i also asked about the sweater and a answer for my mail on 11. December.
Also on that mail i never received an awnser.

I know its christmas time and they maybe have a stressfull time, but maybe they are just scammers who don't have a warehouse, don't have any products or even employees :).
I don't want to have that sweater anymore, i'm pissed and my girlfriend is sad because the missing gift, so i'm even more pissed.

I want my money back, so please help me.

The order was made on https://sweetheart-supplies.com/