Issue with checking out - items not shipping to address

[fuzzwaxbar]

Hello, 

We keep on hearing that the clients are getting this message:  "This order can't be shipped to the address you entered.  Review your address to ensure all fields have been entered correctly and try again".  All of the fields have been entered properly; they are addresses of recurring clients, that were saved up from many orders ago.

Any idea as to what we should be looking into?

[Blair]

Hey @fuzzwaxbar,

Thank you for reaching out to the Community! Shipping errors can certainly be a hassle, but we do have a few troubleshooting steps you can try out to help resolve:

• Ensure the products located in the customers abandoned checkout are included within your shipping (i.e Shipping Profile).
• Confirm the Shipping From location has the product(s) stocked there and is listed within the Shipping Profile. 
• Confirm you are currently shipping to the country this customer is looking to order from and all shipping rates have correct conditions if applicable. For example, if the order is below $100 there will need to be a rate available that accounts for this (i.e 0 - $99 = Free shipping).

You can also refer to our Setting Up Shipping Rates Helpdoc for additional information on this set up. If after attempting those troubleshooting steps outlined above, you're still experiencing that error please follow up with Support as they will be able to investigate further. Our support team is available 24/7 through chat, email, and a call back system to ensure this gets resolved as quickly as possible!

Please let me know if you have any other concerns.