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Kirkino
New Member
2 0 0
I keep getting this message "There was a problem with our payments. Contact us to complete your order."
I am not using test mode I have set up shipping details I have set up everything there is to set up including shipping zone etc but this message still come up can you please tell me what to do?
Accepted Solution (1)

Accepted Solutions
Don
Shopify Staff
Shopify Staff
2110 147 281

This is an accepted solution.

Hi there @Kirkino!

 

Don here from Shopify.

 

Could you let us know which payment method or gateway was being used which produced this message?

 

If you could also leave a link to your store here, and some info on the products you were trying to check out with, we can try to reproduce this from here insofar as possible.

 

The more information you can give us here the better we will be able to understand and help out.

 

 

Regards,

Don

Don | Social Care @ Shopify 
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Replies 5 (5)
Don
Shopify Staff
Shopify Staff
2110 147 281

This is an accepted solution.

Hi there @Kirkino!

 

Don here from Shopify.

 

Could you let us know which payment method or gateway was being used which produced this message?

 

If you could also leave a link to your store here, and some info on the products you were trying to check out with, we can try to reproduce this from here insofar as possible.

 

The more information you can give us here the better we will be able to understand and help out.

 

 

Regards,

Don

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Zoson
New Member
1 0 0

 

We have this problem. We use 2checkout.com for payment method. How can fix it?

Don
Shopify Staff
Shopify Staff
2110 147 281

Hi there @Zoson!

Don from Shopify once again.

If you're using 2Checkout as your gateway provider, and encountering this message while doing so, you would be best off to contact 2Checkout support directly as they'll be the ones best positioned to provide support for their gateway.

If you'd like us to take a look at your store anyway, please share a link with us here and let us know what products you were attempting to check out with, where you wanted to ship them to and we can try to reproduce this instance (though we will not be able to complete checkout, so may not be able to test this fully from here in Shopify).

I look forward to hearing from you!

 

Regards,

Don

Don | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Kirkino
New Member
2 0 0

The only payment option/gateway available to me base on my region (Jamaica) is paypal..can this be fixed or changed to other payment methods?

Don
Shopify Staff
Shopify Staff
2110 147 281

Hi there @Kirkino!

Have you checked out our page listing all payment gateways available for use in Jamaica yet?

There you can see all payment gateway providers that have made an integration available for use with Shopify in Jamaica.

As these are all third-party providers, I'd recommend you spend some time researching your options and consider contacting any of your potential choices for more info on their service.

Can you tell me a bit more about what you're selling and what stage your business is at?

 

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog