Accepting credit cards, warehouses, and shipping and fulfilling orders
Hi everyone,
We're encountering an issue in our app related to partial refunds and order fulfilment status.
Problem: When a merchant issues a partial refund for specific line items in an order and the order is marked as unfulfilled, we observe that the refunded item gets removed from the order. This behaviour is puzzling to us.
Details: During our API call to Shopify for the refund, we set the restock_type for each line item to "no_restock". Given this setting, our expectation is that the items would remain as part of the order.
Could anyone shed some light on why this might be happening? And more importantly, how can we prevent items from being removed when a partial refund is issued for unfulfilled orders?
Thank you in advance for your insights and help!
Solved! Go to the solution
This is an accepted solution.
I reached out to Shopify directly for support and they confirmed the following (which is currently undocumented behaviour):
Example:
Shopify support also said they had passed on my feedback to their developers, so hopefully they will update the (API) docs soon to cover this.
Sounds like a generic AI response...
Having the same problem
This is an accepted solution.
I reached out to Shopify directly for support and they confirmed the following (which is currently undocumented behaviour):
Example:
Shopify support also said they had passed on my feedback to their developers, so hopefully they will update the (API) docs soon to cover this.
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