Accepting credit cards, warehouses, and shipping and fulfilling orders
Hello, I have set up shopify payments and it has asked me to upload my business registration. But i keep getting a "the name on the Photo ID doesnt match the name of the account owner" error. Please advise
I do have my legal company in Hong Kong
I have been trying to reach the support team but no one has gotten back to me for almost a week now.
Hi, @imraan1992hk.
Thanks for reaching out and posting to the Shopify Community!
I understand you're experiencing difficulties submitting a business registration document as it states the photo does not match the name of the account owner. I can see that you've also posted on our community forums earlier looking for further clarification on this. Rest assured, I'll do my best to share what next steps you can take to have this information processed.
You mentioned that you previously reached out to Shopify Support however, you have not received a response. If you're able to locate your support ticket, I encourage you to reply directly to it as our Accounts Team handles these requests directly. Our Accounts Team may take some time to review each request to ensure we are providing the most accurate information. I can assure you our team is actively reviewing your information and will follow up with you directly via the email on your Shopify account.
I truly understand the urgency of having this issue resolved. We appreciate your patience and understanding as we work to have this sorted for you.
If you have any non-account-specific questions, I'll be happy to take a look at them here.
Victoria | Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
This isn't helpful at all. It's been over 3 days already
Discover how to increase customer engagement on your store with articles from Shopify A...
By Jacqui Apr 23, 2025Hey Community 👋 Did you know that March 15th is National Everything You Think Is W...
By JasonH Apr 1, 2025Discover how to increase the efficiency of commerce operations with Shopify Academy's l...
By Jacqui Mar 26, 2025