Linking your Canada Post account with shopify

ShawnBouchard
Pathfinder
90 1 74
Quite disappointed to learn that when I linked my Canada Post small business account to my Shopify, my shipments don't contribute to my savings level increasing. Shopify only USES my current rate. My shipments don't contribute to my ACTUAL CP account.
1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
Replies 30 (30)
Sophia
Shopify Staff
Shopify Staff
1147 78 137

Hi, @ShawnBouchard!

Sophia here from Shopify.

 

Thank you so much for sharing this feedback about how the Carrier Calculated Shipping feature currently works. At this time, connecting your Canada Post account will allow you to display your negotiated rates to customers in the checkout. The appropriate teams here have received your feedback and will take into consideration with Canada Post whether we can update the feature so that it does contribute to your Canada Post account in the future.

Thanks again for sharing this! Please let me know if you have any questions in the meantime.

 

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ShawnBouchard
Pathfinder
90 1 74

It really hurts to see how this system works. I almost exclusively ship through shopify admin, in order for me to get a better discount I need to use MY canada post account. So my negotiated rates won't be any better than someone who ships 1 package a year, because shopify uses their account to purchase my labels, instead of the account I have linked to my shopify shipping admin. So in order to start trying to climb the canada post discounts on my account, I would need to ship $2,500 - $4,000 using canada posts website, then start using shopify admin on the order pages after that in order to even qualify for any additional discounts. 

 

If Shopify lets me link my account in the admin, it seems like it should be very logical that it is actually MY account that the labels are being purchased under. 

1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
Sophia
Shopify Staff
Shopify Staff
1147 78 137

Thank you, @ShawnBouchard.

I understand the frustration here and have notified the appropriate teams that you'd like to see your label purchases in the Shopify admin count towards your Canada Post account instead of only displaying the negotiated rates to customers at checkout. While I can't guarantee when and if these changes can be implemented, our team appreciates the detailed feedback and will take it into consideration for future updates.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ShawnBouchard
Pathfinder
90 1 74

 appreciate your reply. I believe I have negotiated a commercial rate with Canada Post, and will likely be exporting our shipping to cvs and printing the labels with Canada posts software. 

1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
Anindo
Shopify Partner
555 1 24

To start climbing the canada post discounts on your account, there is no need to go to the Canada Post website and perform shipping individually. You do this within Shopify using the Multi Carrier Shipping label app. With this app, your account will be used to show real time quotes as well as generate labels, schedule pickups, etc. This way, Canada Post will be aware of your progress in contributing to shipments and hence you can rise levels quickly. 

Product Owner @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping
ShawnBouchard
Pathfinder
90 1 74

Yes, I've ended up migrating to Shipstation integration and it's working in a way that it contributes to my savings level. 

1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
BryceChristian
Tourist
7 0 6

We have the exact same issue.

Canada Post discounts would have been significantly more than the Shopify discount rate, but they want us to use their own SnapShip.

Shopify is getting SIGNIFICANT discounts with Canada Post, but anyone using Shopify doesn't qualify for more than the rate of their Shopify plan.

 

Furthermore, because Shopify bills in USD, the amount ends up being more spent through Shopify than with Canada Post.

It sucks that there's integration built-in but Canada Post either refuses to allow it to contribute to the business number or Shopify has specifically not added it, and made it look like that's what should be happening.

ShawnBouchard
Pathfinder
90 1 74

We use shipstation app now, integrates with Canada post and shopofy (what shopify should be doing) and it actually uses your account to purchase the labels. Worth the $40 a month if you're shipping any real quantity.

1 year e-commerce, 7 years B&M store. www.shopbraeheid.com
Jointhewildlife
New Member
2 0 0

Hi Shawn,

 

Curious if ship station is still working for you. We just launched a store in March and realized that we were paying more than we should be using the built-in shipping label functionality in Shopify. Its annoying to me that we have to pay another monthly fee, but I think it would pay off ... before we go down that path, just curious if you're still having success?

 

Appreciate your insight and sharing.

Heather

BryceChristian
Tourist
7 0 6

Hi Heather! 

 

I hope that I can reply and offer a suggestion as well. I looked into shipping apps and options as well, and found that using GoShippo was the better option for me. It links with Shopify and syncs all of your orders, including fulfilling items and automatically adding the tracking number when you buy a label. It allows you to link any third party courier, including Canada Post commercial and small business accounts. It's a free app, but they charge 5c (7c CAD) per label, which seems like a pretty good deal to me. It wouldn't be worth it for someone shipping thousands of orders, but it would take 575+ orders per month to meet the cost of the other app.

 

After Canada Post had their delay announcements, we looked into other couriers, so we have Canada Post and fedex on goshippo, it shows us all of the rates and estimations of delivery time and we can select different options based on the product.

 

It adds to our Canada Post account, unlike Shopify, so its great because GoShippo completes all of the steps in Shopify for you, and you get better discounts.

I sound like I work for them haha, but I just find it easy, and in these uncertain times I would prefer paying a few cents extra per label so that I'm not locked into an app subscription fee.

 

Jointhewildlife
New Member
2 0 0

Thank you very much for this feedback! Thats very helpful. I've taken a look at GoShippo and it looks like a really great option!  Thanks again!

Heather

Kitscrubs
New Member
1 0 0

Will linking a personal Canada post account give us a better rate? Or if we just set up shipping through shopify will the shipping be the same? 

 

 

chcsep
Shopify Partner
52 2 16

Taxes are the big issue now. I'm in Ontario, and the same package sent to Ontario charges the customer 13% tax on shipping (HST) but 12% if sent to BC, when using the integrated Shopify Canada Post rates with our contract number. This is presumably 5% GST and 7% PST, even though I'm the one who would be buying the shipping label, not the customer, so I am the one collecting the PST and would be expected to remit it, even though we don't have any relationship with BC's tax agency. This is a dealbreaker. CRA would chop off our heads if we charged PST without remitting it! (Apparently this started in February 2018)

@Kitscrubs I tested this today, and got the same price for the same parcel to the same destination (1) on the Canada Post website using our contract rates, (2) displayed to our customer, and (3) charged to us by Shopify Advanced (not on our contract). The Shopify (pre-tax) rate then appears on our monthly bills in US dollars. You might not get the same level of discount on a lower Shopify plan, and I only tested this with one parcel to one destination.

I'm also not sure if using Shopify's shipping will affect my contract, i.e. will I still be able to get pickups if I use Shopify's integrated shipping? I've spoken to four or five different people at Canada Post and they all keep directing me in circles.

I was very disappointed to discover this problem when we launched our store in June 2018 (and remain so) when all the Shopify ads and promotional material suggested we could ship with Canada Post using our contract rates right out of the box, but there were a number of issues. We've been manually entering our orders ever since and it's a huge drain on our resources. I'm going to have to look at those apps to see if I can find one that resolves all these issues, and am frustrated that we have to pay extra for that when Shopify led us to believe that it was built in.

LeighHelena
New Member
3 0 0

Hi chcsep, I am running into the same problem. Have you found better options with the apps?

chcsep
Shopify Partner
52 2 16

I've had found the Multi Carrier Shipping Label app to meet my needs, and it also makes fulfillment a breeze. Their developers are very responsive to bug reports and easy-to-implement feature requests.

TenxTina
New Member
2 0 1

Had this ever been resolved?  Im trying the pluginhive multi carrier shipping but the Ux is absolutely horrendous and it doesn't work with my thermal printer. 

LeighHelena
New Member
3 0 0
I was not able to link my Canada post account. Tried a bunch of different
apps and ultimately just went with Shopify shipping
TenxTina
New Member
2 0 1

I feel like this is how I'm going to go also, what a giant waste of time negotiating rates....

Flow13
New Member
4 0 0

Is it true that you can only link your Canada Post business account if you have anything BUT a basic shopify package?  I'm just starting out and I see nowhere to connect my CP account.  If I google it tells me to do it with 3rd party shippers but I then need to upgrade my plan in order to even have the option of doing this.  Is that correct?