locations, markets, shipping, oh my!

[LindsayMorris]

A customer emailed me: "product can't be shipped".  And I found two more customers under abandoned checkouts and had the same problem. I had no idea this was going on. I'm losing sales because of this and I'm quite upset.

So I poked around in markets and locations and shipping and it is the most confusing interface I've ever seen. I think I have it working, maybe, but I don't know how to test it.

How do I come in as a pretend customer from Canada and order a product and see if it is possible to ship it?

[JEJURI1]

Shopify is having a bug and this problem is going on since last 2 weeks and no one is helping us at shopify adviors they just chat with you and dissappear , now my orders have started to not show up in search option , i am having too many abondon checkouts happening, and shopify is not at all supportive they dont even respond on their support cases .Very poor service 

[sbar]

Did you figure this out yet/confirm if it was a bug? 

[SSSLLC]

Hi, you can just send an email to yourself and say "i want to pretend to be a customer, want to play?". Then just respond with "yes" from your customer service account. Then just pretend to be a customer. Hope this helps.