Locked account and cards as part of a security check

[aghaffari]

I used my account for about 10 days and then all of the sudden could not move money or accept any payments except PayPal. 

Called support twice, it has been 9 days since the issue was escalated. Have not heard back. Gave only generic answers that my account is missing information. 

One of the support tickets is 53385815. 

 

[Riddimnbrass]

Any update on this? In a similar situation, support has been no help so far, and need the funds available to continue to operate.

I find it ridiculous that they can do this and not provide any info or steps for you to gain access to YOUR money.