Losing customers trough checkout page

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Hey there fellow shop owners! 
I’m having huge problems with my store… I have 35 sessions that have reached checkout page but not a single abandoned checkout has pop up… before you ask, yes it is turned on because I have both verified and tried it 3 times already. I also have 21 added to cart sessions but no abandoned cart popped up yet. I have verified if it was my checkout page but it isn’t since I have asked friends and family to do a purchase but it seems to be working just fine! The sessions I am talking about are all coming trough TikTok ads using what’s called pangle which is tik tok ad network it seems. May any of you help me resolve this issue I will be eternally grateful…

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