Making Billing Phone Numbers Required a Checkout

[paint-cabin111]

Hello

I'd like to make phone numbers a requirement for customers at checkout. I've found the option in the checkout settings to make it required if it's a shipped product, but most of our sales are currently set up for Pick Up and its really necessary for us to have the customer's phone numbers to be able to notify them about their orders.

Is there any option for making the phone number in the billing info section mandatory - perhaps with some simple code?

Thanks for the help

[Elias]

Hello, @paint-cabin111.

Thank you for reaching out and posting this question.

I'm afraid there isn't a way to make the billing phone number a requirement at this time. However, I can understand the importance of this requirement for your store, and I'd be happy to pass your feedback along to our Development team. Though this isn't something that I can provide an estimated time frame on implementing. Nevertheless, if Shopify moves forward with these changes, we'll be sure to announce it on our changelog and/or updates page. 

If you have any other questions on this topic, don't hesitate to let me know!

[JerryWalker]

@Elias

I have several clients that need phone # required, but do not need shipping information. 

Can you please have your team implement this so we can capture phone #s?

[Elias]

Hey, @JerryWalker.

Thank you for joining the thread and sharing the additional context!

Since your store doesn't need shipping information, then it sounds like you're selling non-physical products. Is this correct?

If so, then it does make sense why you'd need to capture the phone number without using the shipping address phone number and I'd be happy to share this feedback as a feature request with our development team. As previously mentioned, while there isn't a timeframe that I can share for this, we will announce any upcoming changes and/or new features on the Shopify Changelog.

I noticed that you're a new member of our Shopify Community! I'd love to hear more about your experience so far and share some resources to help you get started! Can you tell me more about your store? Also, do you have a marketing plan prepared for your business?

[Sunny1729]

Hi, 

Is there a way to make the phone number of billing customer mandatory it shows optional. Right now the phone number for shipping address is mandatory but we want billing phone number also to be mandatory.

Thank You

[Elias]

Hi, @Sunny1729.

Thanks for joining the thread!

You can allow customers to checkout using their phone number or email address as opposed to only email address. However, this doesn't make the billing phone number mandatory, and the only one that can be made mandatory at this time is the shipping phone number.  

That being said, we'd also be happy to share your feedback as a feature request with our development team for future considerations. Can you tell us more about why you'd want the billing phone number to be mandatory and its purpose? 

[paint-cabin111]

Hello,

---

That being said, we'd also be happy to share your feedback as a feature request with our development team for future considerations. Can you tell us more about why you'd want the billing phone number to be mandatory and its purpose? 

Sounds like you're selling non-physical products. Is this correct? If so, then it does make sense why you'd need to capture the phone number without using the shipping address phone number.

We need customer phone numbers because we are selling online tickets to in-person events. It's incredibly helpful for our admin staff to be able to call our customers in case of any changes about their upcoming events. 

We also offer many personalized and customizable options for our guests for special private events that we sell tickets for, so being able to call our customers and discuss the details of their upcoming events is a necessary for us.

We also want to be able to send event reminders over SMS as we've noticed better open & engagement rates when contacting our customers over text.

[Elias]

Hello, @paint-cabin111.

Thanks so much for following up and sharing the additional context!

We understand that you need the phone number to be required in order to contact customers about their online tickets, and we'd be happy to share your feedback as a feature request with our development team. If Shopify moves forward with any changes to the checkout settings, then we'll be sure to announce them on the Shopify Changelog.

As for sending event reminders over SMS, you may be able to set up an automation using a third-party sms marketing (or email marketing) app. If you need help with a third-party app, then the app developer is always available to assist you. Simply reach out to them directly through the contact information found at the bottom of their app's page.

If you have any other questions on this topic, then don't hesitate to let me know!