Manual payment option, numbers not showing to customers(disappears)

Manual payment option, numbers not showing to customers(disappears)

GordonE
New Member
4 0 0

Hi, 
I sell with many payment option, and one contain a option to pay via the local payment Swish but with manual payment option in Shopify, then you pay with your phone to a phone number, and use the numbers that is written text in the text box.
I dont want to have a third party provider for Swish, and think this is fully functional. If the numbers were visible of cause 🙂

I have also written it wo times, as I herd this was a problem sometimes from customers to make it work better. But both numbers are not visible, see picture!


But at least sometimes if not all times all text is visible, but not the numbers. 
Is this deliberate from shopify to hide this?

Thankful to hear if someone else have had the same problem!

Thanks Gordon

2024-07-02_12-59-47.jpg

Reply 1 (1)

Erin
Shopify Staff
1065 136 171

Hi, @GordonE. I recommend reaching out to our support team through the Help Center for more help with this so we can take a look at how this is set up. In the meantime, we have a guide here about setting up manual payment methods that can help you double check it's set up correctly. 

Erin | Shopify 
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