Message "Your payment gateway was in test mode when this order was created."

alake17
Visitor
3 0 0

I received my first real order this morning but when I clicked on the order this message appears: "your payment gateway was in test mode when this order was created."

 

All of my payment accounts are set up properly but I think I must have forgotten to disable "test mode" when I was setting up my store and accidentally started running my ads while still in "test mode". Will this order need to be fulfilled, should I collect payment, or do I just ignore the transaction entirely?

 

Please help as I am brand new to this 🙂

 
 
Replies 7 (7)

Luna
Shopify Staff
712 67 108

Hey, @alake17.

 

Thanks for reaching out in our Community forum. Congrats on making your first sale! I'm happy to help. 

 

Just to confirm, was the test order placed with Shopify Payments? When test mode is enabled, for Shopify Payments you must use one of our test credit card numbers to simulate a successful transaction. If the order was placed through Shopify Payments, and you receive a message that the order was placed while the gateway was in test mode, there is no refund required. In this case, I suggest reaching out to the customer to update them. If they decide to proceed, you can cancel the test order and have them place it again. Or, you can create a draft order for them. 

 

Please let me know if you have any questions about that. In the meantime, I'd love to hear more about your business. What type of products do you sell?

 

Warmly, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

alake17
Visitor
3 0 0

How do I create a draft order for them without access to their complete credit card details?

Luna
Shopify Staff
712 67 108

Hey, @alake17.

 

That's a great question! If you create a draft order for a customer, then you can share a link to the checkout page for the order so that the customer can enter billing information, select a shipping method, and submit payment. After the customer completes the checkout process using the link, the draft order becomes an order in the Orders page and is automatically marked as Paid. There are two ways to do this: 

 

For more information, check out the steps for both of these options here: Share Checkout Link with Customers. Does that sound like it would work okay for you? This just saves your customs the steps of going through each step of the purchase again.

 

Best, 

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

alake17
Visitor
3 0 0

It seems as though the transaction was actually able to go through despite the site being in "test mode" since the purchase was made through PayPal Express Checkout. 

Luna
Shopify Staff
712 67 108

Hey, @alake17.

 

Thanks for getting back to me with this additional context. Third-party gateways such as PayPal Express have their own steps for placing test orders. If you've confirmed that the payment has been processed, you can go ahead and fulfill the order normally and the payment will be paid out from PayPal: How you Get Paid

 

Please let me know if you have any questions about that. Just a quick note, if you're ready to start taking orders using Shopify Payments as well, you can follow these steps to disable test mode.

 

Warmly,

Luna | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

MikeBasden
Visitor
1 0 0

Hi,

I just had the same thing happen to me, but the customer used Amex via Apple Pay. I'm going to fulfill the order because I'm not sure if the payment will be captured or not, but it's not showing in my upcoming Shopify payments...

 

Any ideas on if I'll be paid or not and how this works with Apple Pay/Google Pay?

 

Thanks,

Mike

Greta
Shopify Staff
1105 118 141

Hey, @MikeBasden!

 

You can look at the timeline for the order to find more information about the payment and whether it was processed. If you still aren't sure, I recommend getting in touch with our live support team so we can investigate further. Simply head over to the Help Center, enter the details of your issue into the chat assistant, and click I still need help to be connected with a Support Advisor. 

 

Please let me know if you have any other questions! 

Greta | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog