Mintsoft WMS 3PL updating incorrect OnHand / Available stock levels in Shopify

[Darren-Bull]

Hello,

We have recently moved to a 3PL that uses Mintsoft WMS to manage its warehouse and logistics fulfilment. Shopify integration has been set-up and orders and stock levels are flowing between systems however stock levels in Shopify do not reflect what is happening in the warehouse?

For instance, we have a product set to 'sell continuously' and Shopify tracks the stock levels. Mintsoft accepts orders and if none of these products are available on their shelves then Mintsoft correctly identifies these orders as back orders. The error and problem comes when Mintsoft updates Shopify, rather than update the 'On Hand' stock level with 0, it updates the 'Available' stock level with O which in turn incorrectly increases the 'On Hand level in Shopify. As stated by Shopify, 'On Hand' is the amount that is physically on the shelf.

Mintsoft is such a popular and widespread WMS system, I am thinking other Shopify users must be successfully using it and I am wondering how they have fixed the incorrect stock sync issues?

Cheers,

Darren.

[Darren-Bull]

Here's a little more information I have established.

It seems Mintsoft's stock sync integration incorrectly sends the physical stock levels of items on the shelf to Shopify as the Available stock count which immediately and incorrectly increases the On Hand stock count in Shopify.

Has anyone found a way to fix this?