Re: Missing 20k From Shopify Payments Payouts

Missing 20k From Shopify Payments Payouts

ecombgrize
Tourist
5 1 0

One of my stores had roughly $20k in reserves that were supposed to get released around this time in July 2024, so today I checked my store and couldn't find this payout.

I had to double check to make sure I wasn't going crazy, but $20k is a large sum of money so I knew I wasn't making things up.

I went ahead and pulled all the data for this store, and another store to compare to make sure the data was accurate.

Store 1: Jan 1 2024-July 19 2024

$142.4k in net sales

$100,458 in Shopify payments

$43,800 in paypal

 

Exported Payout Data from Shopify:
$100,458 in sales

$5,115 in fees

$93,410 paid out

 

$1930 left owed. This is within a small margin, and doesn't account for chargebacks/refunds so this store seems to be fully up to date on payouts. It also doesn't show any payouts owed so this store is fine.

Screen Shot 2024-07-19 at 4.56.22 PM.pngScreen Shot 2024-07-19 at 4.57.36 PM.png

 


Store 2: July 1 2023-July 19 2024

$448,411 in net sales

$302k in shopify 

$136k in paypal

$12.1k in stripe

 

Exported Payout Data from Shopify:

$297,530 in sales

$14,160 in fees

$261,170 paid out

 

$22.2k left owed based off of exported data, even though Shopify dashboard shows $302k in Shopify payments and the exported data shows $297,530 in Shopify Payments.

 

Now this is a large discrepancy, and proved to be on par with what I remembered being owed for this store. 


Can anyone explain where these missing funds went? I would hate to have to get a legal team involved on this matter. There is also another store of mine that appears to be missing payouts, only a few grand that's not due to be paid out for a few more months, so I haven't pulled the data on that one yet.
Screen Shot 2024-07-19 at 5.04.21 PM.png
Screen Shot 2024-07-19 at 5.04.04 PM.png

 

In my payouts section, there is nothing up top showing 'previous payout' 'next payout' 'balance' and 'reserved funds' like there is in my other stores.

 

Screen Shot 2024-07-19 at 5.18.40 PM.png

Replies 5 (5)

Made4uo-Ribe
Shopify Partner
8476 2024 2484

Hi @ecombgrize 

You will need to contact Shopify support regarding this. 

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
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ecombgrize
Tourist
5 1 0

That was the first thing I did, but was of no help

ecombgrize
Tourist
5 1 0

Still no help from Shopify

NickatMadisons
Visitor
1 0 0

This is happening to us to. Major monthly descrepencies between shopify payments accepted and actual payouts! Looking at upwards of 8% per day! 

msp24
Tourist
9 0 7

Same.  I have been in business with Shopify for 10 years and nothing has change my end and NOW, with no notice, no information they are holding $25K hostage.  Last month it was $43K and after HOURS on chat with support, suddenly the next day it was released.  This is outrageous and a violation of Shopify's own terms (payments are made each business day).  Ironically, while they are holding my money hostage, I am being hit up CONSTANTLY  by Shopify Capital to loan me money because my business is so good.  Class action, anyone?