Missing payment methods

[Mikenl12]

A customer pointed out to me that a number of payment options are missing.
Only the "Shopify payments" methods are there, not Paypal, Klarna or any of the manual options?
Customer is using a macbook pro.
Ella theme, not on Shopify plus.

[Georg1]

Most times, you might need to manually set this up yourself. And also it depends on the certain location, if the payment option is available in the customers country. You can respond if you need further help with this.

[Mikenl12]

It is the same country.
In fact it is the same account used by a different co-worker on a different computer.
Used the missing payment methods before.

[Georg1]

Let me reach out to you via mail. Can you provide an e mail to reach out to? Then we go through it via zoom.