Modify "This order can’t be shipped to your location" message

Solved
MattY_Bliss
Tourist
3 1 0

Hi all,

I am setting up a shop that provides local delivery for orders over £x.  All is good and the functionality is fine, however, the message the user gets if they don't meet the criteria is misleading, to say the least!

This order can’t be shipped to your location. Contact the store for more information.

We don’t offer shipping to United Kingdom.

I can see abandoned carts all over the place from this message and it's totally misleading!  Is there any way this can be edited to make it more user friendly?

TIA!  

Matt...

Accepted Solution (1)

Accepted Solutions
MattY_Bliss
Tourist
3 1 0

This is an accepted solution.

Hi K & J,

Not exactly but this was the right place to look, thanks!

The translations to modify were "Checkout shipping errors shipping method not available generic" and "No rates for country notice".

So now the message actually make sense!  Thank you.

Snag_12665ae4.png

View solution in original post

Replies 15 (15)
JHKCreate
Shopify Partner
3451 621 877

Hi!

You should be able to change in the "Edit Language" under "Online Store" -> "Edit" then under Checkout & System.

Look for "Address Country not supported".  Let me know!

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MattY_Bliss
Tourist
3 1 0

This is an accepted solution.

Hi K & J,

Not exactly but this was the right place to look, thanks!

The translations to modify were "Checkout shipping errors shipping method not available generic" and "No rates for country notice".

So now the message actually make sense!  Thank you.

Snag_12665ae4.png

JHKCreate
Shopify Partner
3451 621 877

There you go! 😉 Happy to have helped! 

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
Angelia
New Member
7 0 0

Hi, 

I am having the same exact problem somehow I missed the solution as you have pictured.  Can you help me please?

 

Angelia
New Member
7 0 0

My language is set at English but how should that affect anything.  I ship to different countries but cant even purchase anything myself and I tried using two different  receiving locations.  What is happening  I see so many others with this problem as well

JHKCreate
Shopify Partner
3451 621 877

Hi Angelina,

The issue here was that the error text needed to be changed instead of fixing the error itself.

Your issue probably means that a Shipping Zone/Rate is not setup for a specific country matching the requirements. I suggest you create a new thread, I'll happily follow up on this with you!

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Angelia
New Member
7 0 0
I had not changed the shipping rates or zones jntil I received this
message. It was previously working.

I also added items from sell the trend mot through Oberlo I made certain
the products were available.

I live in Sweden. Sweden is located in my European shipping zone list.

I tried to remove and relist rates still nothing.

I appreciate any assistance you can help me to resllve this
JHKCreate
Shopify Partner
3451 621 877

Does this happen to all products? Or just the new ones? We'll get to the bottom of this don't you worry!

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Angelia
New Member
7 0 0
Oberlo product works but not those products added from Sell The Trend

Is there a reason for that?
JHKCreate
Shopify Partner
3451 621 877

Two things come to mind:

  1. Check those products have weight
  2. Check that "This is a physical product." is ticked

Let me know on one product if this solves it.

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Angelia
New Member
7 0 0
I was using free and standard shipping rates not weight.

Am I no longer able to do this?

I will try now with weight.
JHKCreate
Shopify Partner
3451 621 877

Oh sorry I meant weight on the Product, not the Shipping Methods, keep the Methods as is 🙂

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Angelia
New Member
7 0 0
Have jot heard more from you. I will add items using only Ali. If it does
not fix the problem I will contact you again.

Thank you!

g_langenderfer
Tourist
4 0 0

I set up an automatic discount and I got this error. But I'm having trouble reproducing it. 

Any ideas?

Yogashree
New Member
2 0 0

 We don't currently ship to this country/region Enter a new shipping address and try again

 

Yogashree_0-1618683769070.png

 

PLease tell solution